Shipping Policy / 配送政策
Last updated / 更新日期：2026-04-28
1. Who we are / 我们是谁
EN: This website (volsea.us.kg) is operated by Guangzhou Vol Sea Technology Co., Ltd. (also referred to as “VOLSEA”, “Vol Sea Tech”, “we”, “us”).
中文：本网站（volsea.us.kg）由广州沃海科技有限公司运营（以下亦称“VOLSEA / Vol Sea Tech / 我们”）。
2. Shipping origin / 发货地
EN: All orders are shipped from China. Depending on stock availability, your order may be dispatched from different distribution centers within China.
中文：所有订单均从中国发出。根据库存情况，订单可能从中国境内不同的发货仓/发货中心寄出。
3. Delivery methods & carriers / 配送方式与承运商
EN: We typically ship via international couriers such as FedEx or other courier services. Temperature-controlled shipping can be arranged when required (please contact us before ordering).
中文：我们通常使用 FedEx 等国际快递或其他快递服务进行配送。如有温控运输需求，可安排温控配送（请在下单前与我们联系）。
4. Processing time (handling time) / 订单处理时效（出库时间）
EN: Orders are usually processed and dispatched within 1–3 business days after payment is received (excluding weekends and public holidays).
中文：订单通常在付款确认后 1–3 个工作日内完成处理并发出（不含周末及法定节假日）。
5. Estimated delivery time (transit time) / 预计运输时效（在途时间）
EN: International delivery time varies by destination, customs clearance, flight/linehaul capacity, and local courier performance.
中文：国际运输时效会受目的地、清关、航班/干线运力、当地派送等因素影响。
EN: Typical courier transit time is [5–7 business days] after dispatch. We will provide a tracking number by email once shipped.
中文：快递发出后，典型在途时间约为 [5–7 个工作日]。发货后我们会通过邮件发送物流单号以便查询。
6. Shipping costs / 运费说明
EN:
- Sample orders: Sample order prices include international shipping. In some cases, there may be a surcharge for items that require special handling.
- Bulk purchases: For bulk orders, please contact us for a quotation that includes product price and shipping options.
中文：
- 样品订单：样品订单价格通常已包含国际运费；如涉及特殊处理（如温控、特殊包装等），可能会产生附加费用。
- 大货/批量订单：大货请联系客户服务获取报价（含产品价格与可选物流方案）。
7. Address accuracy & order changes / 地址准确性与订单修改
EN: Please double-check product selection, quantity, and shipping address before submitting your order. If you discover an error or would like to modify/cancel an order, contact us as soon as possible. Once an order enters fulfillment, changes may not be possible.
中文：提交订单前请仔细核对商品、数量与收货地址。如需修改/取消订单，请尽快联系我们；订单进入配货/发货流程后，可能无法修改。
8. Backorders & out-of-stock items / 缺货与到货处理
EN: If an out-of-stock item is a significant part of your order, our team will contact you with an estimated arrival date and options. If only a small portion is out of stock, we may ship available items first. Fresh inventory is usually replenished within 1–2 weeks.
中文：若缺货商品占订单比例较大，我们会联系你告知预计到货时间并提供处理方案；若仅少量缺货，我们可能先发已到货部分。库存通常会在 1–2 周内补齐。
9. Customs, duties & taxes / 清关、关税与税费
EN: For international shipments, your order may be subject to import duties, taxes, customs clearance fees, and local regulations in the destination country/region. Unless explicitly stated otherwise at checkout or in a written quotation, such charges are the responsibility of the recipient (buyer).
中文：国际运输可能产生进口关税、税费、清关服务费等，并受目的地国家/地区法规影响。除非在结账页面或书面报价中明确注明由我们承担，否则相关费用通常由收件人（买方）承担。
10. Tracking / 物流查询
EN: After shipment, we typically email tracking information. If you did not receive the email, please check spam/junk folders or contact us.
中文：发货后我们通常会通过邮件发送物流单号；如未收到，请检查垃圾邮件/广告邮件，或直接联系我们查询。
11. Contact / 联系方式
EN: For shipping questions, contact us at: [[email protected]] / [+86-181-2818-0051] or via our Contact page.
中文：如对配送有疑问，请联系：[[email protected]] / [+86-181-2818-0051]，或通过联系我们页面提交咨询。